Product of the Year ’22|Live Demos

Customer Solution Architect, M&E (SaaS)

Location: EMEA

Join world-class specialists building an unmatched product for the modern cloud ecosystem.

We are storage and networking experts building the Cloud NAS. Remote cloud collaboration is now a requirement, and we are transforming the $40B NAS market. Our unique cloud-native file system addresses many distributed storage and security problems inherent when working remotely over the Internet. With a focus on simplicity, security, and performance, we've reached a new milestone in our journey, and we're looking to expand our team with more talented members.

  • Cloud technology startup - Headquartered in the US with R&D based in Sofia, Bulgaria
  • Product Innovation - Cloud NAS, built as SaaS, cloud-native file system
  • Team - A dream team of 55+ dedicated individuals
  • Mission - To make data universally, securely, and seamlessly accessible to everyone, everywhere

The company experienced over 14X growth in ARR in 2020 and raised our series A round of financing to fuel this growth.

Customer Solution Architect, M&E (SaaS)

Job Description

We are seeking an exceptional Customer Solution Architect (CSA) with Media and Entertainment experience, based in the United Kingdom, to work with partners and end users designing and implementing cloud-based object storage solutions. This role encompasses the entire customer lifecycle from sales engineering, requirements gathering, solution design and implementation until handing-off to the customer success team for on-going support. The CSA works with sales, business development, product management, engineering, and customer success teams to ensure customers are successfully on-boarded.

Your skills and qualifications:

  • A strong communicator and a great listener, enabling you to understand the customer’s primary points of pain
  • The ability to get the customer excited about the product
  • Proven track record and success in pre-sales, design, and implementation of large systems (1,000+ users), involving IT infrastructure, in a system integrator, IT professional services, or cloud services company serving enterprise customers
  • Demonstrable system architecture skills, customer skills, and ability to work with a team involved in the production of a technical solution for a customer.
  • Solid technical background and hands-on experience with IaaS providers (such as AWS, Azure, Alibaba, Digital Ocean)
  • Advanced experience with authentication, networking, network services, storage solutions, and information security
  • Advanced experience with server and client operating systems, applications, user profiles, and LDAP
  • Experience with scripting and/or Web Services APIs desired
  • Able to synthesize customers’ needs and respond with practical and timely solutions
  • Excellent verbal and written communication skills to both technical and non-technical audiences
  • Strong analytical and problem-solving skills
  • Project management experience desired
  • Self-motivating and self-supporting

Please Note: This job description is not intended to be a complete list of all responsibilities, duties or skills and due to the changing nature of the job is subject to review and change at any time, with or without notice. Remember, this is a startup!

Your responsibilities:

  • Review the features and capabilities of the LucidLink product with prospective customers in the context of their specific use case
  • Gather and document detailed customer requirements to define the scope of the implementation project
  • Assist sales with the formal proposal and/or and Statement of Work for any required implementation and on-going professional services
  • Architect and document the solution, incorporating customer and third-party systems and solutions as required
  • Manage the onboarding and implementation of the project, including tracking customer, partner, and Frame tasks, to ensure successful completion of the project.
  • Conduct regular implementation project meetings
  • Report weekly project status to sales and the management team
  • Document in LucidLink CRM
  • Transition a successfully onboarded customer to the Customer Success team for on-going 1st and 2nd level support
  • Address on-going 3rd level support escalations from key customers as required
  • Provide feedback to product management to drive new features or address feature deficiencies
  • Develop and communicate best practices and solutions using LucidLink in the form of internal and external presentations, blogs, and solution guides
Our team

Meet our team

The ideal team member possesses the following personal traits:

  • Shares our core values
  • Contributes as a team player
  • Provides a smart analytical mindset
  • Is result-oriented and self-motivated
  • Embraces a positive, can-do attitude
  • Thrives in a fast-paced, dynamic environment
  • Desires to constantly learn while helping others do the same

Great work deserves great benefits

  • Stock option
    Stock option plan Our success will also be your success through our attractive stock option plan.
  • Commission
    Sales commission We offer a sales commission plan with ample upside opportunity.
  • Money
    Excellent compensation We offer an competitive remuneration package to address your needs.
  • Vacation
    Flexible vacation Vacation days are based on your needs to refresh, recharge so you can maintain a healthy work-life balance.

SaaS offering, no hardware or IT support required

End-to-end security encryption

Works with any object storage

Instant on-demand file access from anywhere

Works with any OS