EMEA Customer Solution Architect, Media and Entertainment (SaaS)
Join world-class specialists building an unmatched product for the modern cloud ecosystem.
We are storage and networking experts building the Cloud NAS. Remote cloud collaboration is now a requirement, and we are transforming the $40B NAS market. Our unique cloud-native file system addresses many distributed storage and security problems inherent when working remotely over the Internet.
With a focus on simplicity, security, and performance, we've reached a new milestone in our journey, and we're looking to expand our team with more talented members.
Cloud technology startup - Headquartered in the US with R&D based in Sofia, Bulgaria
Product Innovation - Cloud NAS, built as SaaS, cloud-native file system
Team - A dream team of 25+ dedicated individuals
Mission - To make data universally, securely, and seamlessly accessible to everyone, everywhere
We are seeking an exceptional Customer Solution Architect (CSA) with Media and Entertainment experience, based in the United Kingdom, to work with partners and end users designing and implementing cloud-based object storage solutions. This role encompasses the entire customer lifecycle from sales engineering, requirements gathering, solution design and implementation until handing-off to the customer success team for on-going support. The CSA works with sales, business development, product management, engineering, and customer success teams to ensure customers are successfully on-boarded.
Your skills and qualifications:
A strong communicator and a great listener, enabling you to understand the customer’s primary points of pain
The ability to get the customer excited about the product
Proven track record and success in pre-sales, design, and implementation of large systems (1,000+ users), involving IT infrastructure, in a system integrator, IT professional services, or cloud services company serving enterprise customers
Demonstrable system architecture skills, customer skills, and ability to work with a team involved in the production of a technical solution for a customer.
Solid technical background and hands-on experience with IaaS providers (such as AWS, Azure, Alibaba, Digital Ocean)
Advanced experience with authentication, networking, network services, storage solutions, and information security
Advanced experience with server and client operating systems, applications, user profiles, and LDAP
Experience with scripting and/or Web Services APIs desired
Able to synthesize customers’ needs and respond with practical and timely solutions
Excellent verbal and written communication skills to both technical and non-technical audiences
Strong analytical and problem-solving skills
Project management experience desired
Self-motivating and self-supporting
Please Note: This job description is not intended to be a complete list of all responsibilities, duties or skills and due to the changing nature of the job is subject to review and change at any time, with or without notice. Remember, this is a startup!
Review the features and capabilities of the LucidLink product with prospective customers in the context of their specific use case
Gather and document detailed customer requirements to define the scope of the implementation project
Assist sales with the formal proposal and/or and Statement of Work for any required implementation and on-going professional services
Architect and document the solution, incorporating customer and third-party systems and solutions as required
Manage the onboarding and implementation of the project, including tracking customer, partner, and Frame tasks, to ensure successful completion of the project.
Conduct regular implementation project meetings
Report weekly project status to sales and the management team
Document in LucidLink CRM
Transition a successfully onboarded customer to the Customer Success team for on-going 1st and 2nd level support
Address on-going 3rd level support escalations from key customers as required
Provide feedback to product management to drive new features or address feature deficiencies
Develop and communicate best practices and solutions using LucidLink in the form of internal and external presentations, blogs, and solution guides
Meet our team
The ideal team member possesses the following personal traits:
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