Location
Sofia Office
Employment Type
Full time
Department
IT & Operations
Company overview
LucidLink is a fast-growing startup on a mission to make data instantly and securely accessible from everywhere. As remote and hybrid work has become the new normal, our cloud-based technology enables teams to instantly access files and collaborate from anywhere in a familiar format that works like a local hard drive.
LucidLink’s solution is designed for workflows involving huge files, massive data sets and real-time collaboration. Our customers include the world’s most creative companies like Paramount, Warner Brothers, Epic Games, Spotify, A+E and Netflix. We were founded in 2016 by storage industry experts and support over one billion customer files across more than 40+ countries. LucidLink is headquartered in San Francisco, California, has an engineering office in Sofia, Bulgaria, and remote employees across North America, Europe, and Australia.
Reasons to join LucidLink:
Tackle big challenges: You’ll have the chance to solve complex, high-stakes problems that redefine how teams collaborate globally. By starting with the Media & Entertainment industry and expanding into data-intensive sectors, you’ll gain deep insight into cutting-edge technologies and play a role in shaping the future of global workflows.
Values-led culture: Our values don’t just exist on paper—they guide every decision and interaction. You’ll thrive in an environment where integrity, innovation, and empathy are at the core of how we operate, empowering you to grow personally and professionally.
Hypergrowth journey: Joining a company with triple-digit growth rates means unparalleled opportunities for advancement, learning, and being part of an exciting journey toward unicorn status. You’ll experience the adrenaline of startup speed combined with the satisfaction of building something truly impactful.
Immediate impact: At LucidLink, your work will matter—immediately. You’ll be part of a tight-knit team of 170+ builders working at startup speed, where your ideas and actions will create tangible, exponential results that contribute to our collective success.
Comprehensive benefits: We believe in investing in our people. With unlimited PTO, a competitive salary, stock options, and full health coverage, you’ll feel supported both professionally and personally while enjoying a strong work-life balance.
The Opportunity
As our IT Operations Engineer, you’ll be the driving force behind smooth and efficient IT operations. Your goal is to keep our systems reliable and secure while helping us step into the future through automation and AI-driven solutions. You’ll not only solve problems—you’ll prevent them, streamline processes, and free up people’s time so the whole company can move faster.
Key Responsibilities
Deliver outstanding IT support – resolve requests quickly, keep users happy, and consistently meet (or exceed) SLAs.
Lead improvements, not just fixes – design and implement IT initiatives that make teams more productive and future-ready.
Automate the manual – build scripts (Python, PowerShell) and apply AI-driven solutions (like n8n) to remove repetitive tasks.
Keep systems running at their best – monitor, optimize, and secure our IT environment so downtime is minimized.
Drive continuous improvement – analyze data, spot trends, and propose smarter, faster, and more efficient ways of working.
Attributes we are looking for:
Technical Proficiency & Systems Knowledge – deep understanding of IT infrastructure, networks, OS (Windows, macOS), cloud platforms (Azure, AWS, GCP), virtualization, collaboration suites (M365, Google Workspace), SSO/User Lifecycle, TCP/IP, MDM, security principles, troubleshooting, scripting, and monitoring tools.
Automation & Efficiency Mindset – strong skills in Python, PowerShell, and a passion for using AI-driven tools (like n8n) to simplify workflows and boost productivity.
Problem-Solving & Analytical Thinking – the ability to diagnose complex issues, get to the root cause fast, and design practical, scalable solutions.
Customer Focus & Service Orientation – empathy, patience, and the drive to deliver a great user experience every time.
Communication & Collaboration – clear communicator who can explain technical topics simply and work smoothly with both tech and non-tech colleagues.
Project Ownership & Delivery – proven ability to design, lead, and deliver IT initiatives on time, within budget, and with strong stakeholder alignment.
Adaptability & Resilience – thrive under pressure, stay calm during incidents, and adapt quickly in a fast-paced environment.
Continuous Learning & Improvement – curiosity about new technologies, AI, and industry best practices, always seeking ways to grow and share knowledge.