Upgrade to the new LucidLink

The Upgrade Tool is available for customers on contract and reseller-managed plans. If you’re on a self-serve plan, we’ll let you know when you’re eligible. Support for all plans is on the way, rolling out in stages helps ensure every upgrade is smooth and fully supported.

The Upgrade Tool moves your filespace from Classic to the new LucidLink in minutes with no manual migration or re-ingesting files. Your files, users, groups, permissions and settings all carry over automatically. Some items — like snapshots, pinned files, SSO, “copy links” and shares — won’t migrate and may need reconfiguring. You’ll also unlock new features and apps available only in the new LucidLink.

Yes, but only for a limited time. Your Classic filespace will remain available in read-only mode for 30 days after you upgrade, giving you time to double-check and transition smoothly. After 30 days, the Classic filespace will be automatically cleaned up.

LucidLink Classic will continue to be supported and receive updates. However, no new features will be added — all new innovations will only be released on the new LucidLink. There’s no retirement date set for Classic, and you’ll receive plenty of advance notice before any changes.

In short: you can keep using Classic with confidence today, and when you’re ready, the Upgrade Tool gives you a smooth, low-risk path forward.

Yes, but only briefly. Most upgrades take under 30 minutes during a scheduled maintenance window. Larger filespaces may take longer. Users must disconnect from LucidLink Classic while the process runs, or risk losing unsaved changes.

No. The Upgrade Tool is free to use and your subscription price won’t change during your current contract term.

Yes — storage will now be calculated using the industry-standard decimal system (1 TB = 1000 GB), instead of the binary system (1 TB = 1024 GB). This means your reported usage may appear higher, but the actual amount of data you’re storing hasn’t changed.

No. Your plan will be adjusted so your total price stays exactly the same.

Slightly. You may notice a higher storage amount (in TB) and a lower price per TB, but your total invoice amount remains unchanged.

If you have questions or run into any issues, reach out to your Customer Success Manager or our support team.