Web & mobile apps, new global user model, faster installs
Keep your files in place, no re-uploading needed
Users, groups, permissions and global settings carry over
All new features will launch on the new LucidLink
So we can prioritize your rollout
Your CS rep will follow up to confirm eligibility or next steps
Your rep will guide you through, most upgrades take under 30 minutes
Distribute the new LucidLink client so users are ready to reconnect
We’ll handle the migration, no re-uploading or relinking needed
Log in with the new LucidLink app and pick up where you left off
Repeat the process as needed
Your Classic filespace stays accessible in read-only mode for 30 days after upgrade.
Classic snapshots don’t carry over. Local settings like cache size, pinned files and SSO will need reconfiguration.
Subscription pricing stays the same for your current contract term.
The Upgrade Tool is free to use.
The Upgrade Tool is available starting Oct 7, 2025, for direct customers under contract. If you’re on a self-serve or reseller-managed plan, we’ll let you know when you’re eligible. Support for all plans is on the way, rolling out in stages helps ensure every upgrade is smooth and fully supported.
The Upgrade Tool moves your filespace from Classic to the new LucidLink in minutes with no manual migration or re-ingesting files. Your files, users, groups, permissions and settings all carry over automatically. Some items — like snapshots, pinned files, SSO, “copy links” and shares — won’t migrate and may need reconfiguring. You’ll also unlock new features and apps available only in the new LucidLink.
Yes, but only for a limited time. Your Classic filespace will remain available in read-only mode for 30 days after you upgrade, giving you time to double-check and transition smoothly. After 30 days, the Classic filespace will be automatically cleaned up.
LucidLink Classic will continue to be supported and receive updates. However, no new features will be added — all new innovations will only be released on the new LucidLink. There’s no retirement date set for Classic, and you’ll receive plenty of advance notice before any changes.
In short: you can keep using Classic with confidence today, and when you’re ready, the Upgrade Tool gives you a smooth, low-risk path forward.
Yes, but only briefly. Most upgrades take under 30 minutes during a scheduled maintenance window. Larger filespaces may take longer. Users must disconnect from LucidLink Classic while the process runs, or risk losing unsaved changes.
No. The Upgrade Tool is free to use and your subscription price won’t change during your current contract term.
Yes — storage will now be calculated using the industry-standard decimal system (1 TB = 1000 GB), instead of the binary system (1 TB = 1024 GB). This means your reported usage may appear higher, but the actual amount of data you’re storing hasn’t changed.
No. Your plan will be adjusted so your total price stays exactly the same.
Slightly. You may notice a higher storage amount (in TB) and a lower price per TB, but your total invoice amount remains unchanged.
If you have questions or run into any issues, reach out to your Customer Success Manager or our support team.
Join the list so we can prioritize your rollout and notify you when it’s time.
LucidLink Upgrade Tool
Upgrade from LucidLink Classic to the new LucidLink in minutes. Available starting Oct 7 for direct customers under contract.
We’re rolling out the Upgrade Tool in phases, starting with direct customers under contract. Register so we can prioritize your rollout and notify you when your filespace is ready. On a self-serve or reseller plan? We’ll let you know as soon as you’re eligible to upgrade.
