Do I need to buy storage from LucidLink?

No. LucidLink MSP is bring-your-own-storage. You connect LucidLink to the object storage of your choice, including providers such as AWS, Wasabi and Backblaze.

Who owns the customer relationship?

You do. You remain the customer of record and own the contract, billing and tier-1 support. LucidLink provides the platform and supports you behind the scenes with enablement, technical resources and tier-2/3 support.

How does billing work across multiple customers?

LucidLink gives you visibility into usage across the customers you manage. You use that consumption data to apply your own pricing and bill customers through your existing systems.

What happens when I need help supporting a customer?

You remain the first line of support for your customers. LucidLink supports you with enablement, technical resources and tier-2/3 support when you need to escalate an issue.

LUCIDLINK MSP

Your managed service, powered by LucidLink

Provision and manage LucidLink across your entire customer base from a single console, while keeping control of your relationships, pricing and billing.

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Screenshot of a management platform showing ReelBack client details with members, clients, and storage stats.

One place to provision, manage and track

Run your whole book from the LucidLink Management Platform (LMP): onboard customers, provision filespaces and users and track usage across your customer base from a single console.

Manage every customer from one place

Add customers, filespaces and users from a single console, with visibility into usage across your customer base.

Scale with confidence

Bring your own storage and get better economics as your customer base grows.

Your customer stays your customer

You own the contract, billing and tier-1 support end to end. LucidLink powers the platform behind you, but the relationship is yours from day one.

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Made for managed service providers

FAQs

You package LucidLink as part of your own managed service and set your own customer pricing. You keep control of your margins and billing, with usage data from LucidLink to help you track what each customer consumes.

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LucidLink MSP is currently in pilot with a small cohort of founding MSP partners. Talk to our partner team to learn more and see if it’s a fit for your business.